Terms of Service

1. Account & Workspace Responsibilities

To access Nexo CRM features, you must register for an account and establish one or more workspaces. You agree to:

• Provide accurate, current, and verifiable contact and authentication information.
• Maintain the strict confidentiality of your account credentials, passwords, and API secret keys.
• Remain solely responsible for all activity conducted under your workspace, including actions taken by invited team members or authorized third-party apps.

2. Acceptable Use Policy

You agree not to misuse Nexo CRM services, APIs, or integrations. Specifically, you shall not:

• Transmit unsolicited spam, illegal marketing communications, or violate applicable anti-spam legislation (such as CAN-SPAM or GDPR).
• Engage in unauthorized scraping, reverse engineering, or penetration testing of the platform without written authorization.
• Store or transmit malicious software, viruses, or harmful payload codes.
• Use the ChatGPT plugin to execute automated denial-of-service or circumvent API call quota limits.

3. AI Connector & Third-Party Platform Access

Nexo CRM provides interoperability with third-party AI services, including OpenAI's ChatGPT and Model Context Protocol (MCP) clients:

• You are responsible for adhering to OpenAI's Terms of Use and Usage Policies when utilizing the Nexo ChatGPT plugin.
• You acknowledge that AI models may generate unexpected outputs; you are responsible for reviewing automated CRM modifications, deals, and notes executed through natural language prompts.
• You may revoke OAuth 2.0 authorization grants at any time via your workspace integration settings.

4. Intellectual Property & Customer Data Ownership

You retain all ownership rights, title, and interest in and to all customer records, contacts, deals, notes, and uploaded files created within your workspace ("Customer Data"). We claim no ownership over your proprietary business records. Nexo CRM grants you a non-exclusive, revocable license to use our platform during your active subscription period.

5. Subscription Billing, Upgrades, & Cancellations

Paid tiers (Pro, Team, Enterprise) are billed on a recurring monthly or annual basis via Stripe:

• Subscriptions automatically renew unless cancelled prior to the conclusion of the active billing cycle.
• You can upgrade, downgrade, or cancel your subscription at any time through the billing dashboard.
• Quota limits (datasets, monthly API calls, storage) apply based on your active plan tier.

6. Limitation of Liability & Warranty Disclaimer

Nexo CRM is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied. In no event shall CodePeak Agency, its directors, employees, or partners be liable for any indirect, incidental, punitive, or consequential damages resulting from platform downtime, loss of business data, or reliance on AI-generated prompt interpretations.

7. Termination

We reserve the right to suspend or terminate accounts that violate our Acceptable Use Policy or engage in fraudulent activities. You may terminate your account at any time by requesting workspace deletion through our support desk.

8. Contact Information

For legal inquiries, terms interpretation, or enterprise master services agreements (MSA), contact: